Focus Area · Jun-26

Community

Engaged & Connected Community

Objective · 1 public measure

Caution

Overall Resident Satisfaction rose again to 4.34 score(1-5), up 0.03 from 4.31 in 2026-Q1 and the strongest result in this eight-quarter run, remaining green above the >= 4 target. The arc matters: after the Q4 2024 dip to 4.18 and the smaller softening in late 2025, Harborview has built back steadily through practical service fixes, not slogans.

Overall Resident Satisfaction rose again to 4.34 score(1-5), up 0.03 from 4.31 in 2026-Q1 and the strongest result in this eight-quarter run, remaining green above the >= 4 target. The arc matters: after the Q4 2024 dip to 4.18 and the smaller softening in late 2025, Harborview has built back steadily through practical service fixes, not slogans.
The Q2 lift appears tied to the expanded permit text alerts, the spring neighborhood mini-grants cohort, and the Bay Loop service request sweep that closed visible issues before summer visitors arrived.
Data confidence is high because the panel, kiosk, and event responses were reconciled before analysis, and no late department corrections were needed.

Community Policing Expansion

K-3 Literacy Acceleration Initiative

Measure

Trend

Actual

Target

Status

Overall Resident Satisfaction

4.34

4

On Target

Engaged & Connected Community

Objective · 1 public measure

Below Plan

Part I Crime Rate rose from 27.6 to 29.4 per 1,000 residents, a quarter-over-quarter increase of 1.8, but the measure remains green and below the <=30 target.

Part I Crime Rate rose from 27.6 to 29.4 per 1,000 residents, a quarter-over-quarter increase of 1.8, but the measure remains green and below the <=30 target.
This is the sharpest increase in the series and brings us close enough to the threshold that we need a clear, deadline-aware response before Q3 peak season.
The pattern is plausibly tied to early summer visitor volume, vehicle break-ins near waterfront lots, and more activity along the Route 17 and Route 22 corridors.
The status is still green, but this is a watchful green: departments have earned confidence, and now they need the same organized follow-through that corrected 2025-Q3.